Jobs & Ratings

Jobs & Ratings

How are jobs assigned?

SitterTree offers two sitter assignment methods: families may opt to select their own sitter or opt for a SitterTree coordinator to assign their sitter.

 

How many jobs am I guaranteed?

Your coordinator will be working to introduce you to new families the moment you are approved. The amount of jobs you receive depends on your ratings, your availability and being selected as a Favorite sitter.

 

How do I confirm a job?

Once selected, check your text/email to see the family’s confirmation preference (text/phone). Contact the family within 12 hours to confirm the date, time, and location of the job. (Not after 9 PM) Then, visit your upcoming jobs on your dashboard and indicate how you confirmed. Jobs not confirmed within 24 hours may be reassigned to another sitter. Cancellation fees will not be refunded.

 

What is the deal with Favorite sitters?

Favorite sitters are contacted first for any future job by the family. Favorite sitters have one hour to respond before other sitters, except in the case of last-minute jobs.

 

I am a Favorite sitter, so why didn’t I get the job?

Each family may have multiple Favorite sitters, If the job is already assigned within the first hour, another Favorite sitter was likely selected.

 

What if a family tries to schedule directly with me?

Private scheduling is a no-no. You may confirm your availability, but ask the family to book the job through SitterTree. This also applies to weekly jobs (if a family is requesting an additional day). Any family or sitter who privately schedules may be charged a non-circumvention fee of up to $300.

 

Am I expected to clean the whole house?

No, but you are expected to clean up after your activities (meals or playtime). Before you leave, be sure toys are put away, dishes done, and the house is looking better than you found it. While sitters are not house cleaners, we do ask you to serve families by doing one extra thing (empty or load the dishwasher, fold laundry, etc). We have found cleanliness to be the #1 love language of most moms!

 

How do sitter ratings work?

Families have the opportunity to rate their sitter after each job. Families are prompted to rate sitters based upon their overall experience, on-time arrival, ability to follow directions, sitter-professional dress, communication skills, and engagement. Each sitter’s overall rating is an average of family ratings from past jobs. SitterTree does not refer any sitter whose average rating drops to below 4.5 stars.

 

Do sitters rate families?

Sitters may also rate each job. Providing professional feedback can set you apart from other sitters. Feedback is a great way to share with a family the activities you did and fun you had during a job, to address any issues experienced with the children (health, disciplinary), or note anyway the job did not go as planned (family returned home late, etc). Most of all, feedback is a great way to provide helpful hints to other future sitters. You will appreciate the same benefit when you are selected for a job with a new family.

 

What is SitterTree Support?

SitterTree Support is a team of SitterTree Coordinators dedicated to supporting you at every job.  Contact SitterTree Support for any upcoming job-related questions or concerns. Find contact information for the SitterTree Support under the Contact tab on your dashboard..