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Jobs & Ratings

Jobs & Ratings

Who decides which sitter gets a job?

Families select their own sitter for each job.


How many jobs am I guaranteed?

SitterTree does not guarantee jobs nor require sitters work any number of jobs.  Sitters may apply to as many jobs as you would like as often as you would like.


How do I confirm a job?

Once selected, SitterTree will send you a notification to confirm your job within 12 hours. Once booked you can chat with any family. Jobs not confirmed within 12 hours may be reposted for other sitters to view. Cancellation fees will apply.


What is the deal with Favorite sitters?

Favorite sitters are notified first for any future job by the family.


I am a Favorite sitter, so why didn’t I get the job?

Each family may select multiple Favorite sitters. If you receive a notification for a job but do not see the job listed in the app, the family likely selected another Favorite sitter.


What if a family tries to schedule directly with me?

You may book outside the app with any family. If you choose to privately book with any family, church, or school you meet through SitterTree you agree to pay a $100 Finders Fee.


What if a family wants to meet me before a job?

SitterTree wants to honor your time while offering families the reassurance they need when booking a sitter.  If a family wants to meet you in person request they book through the app in order to receive SitterTree's 3-hour minimum payment. Or, consider requesting a Zoom meeting.


Am I expected to clean the whole house?

A clean house is the #1 love language of many moms! While you're not required to clean the house, earn great ratings by cleaning up after any activity (meals or playtime) from the job. Before you leave, be sure toys are put away, dishes done, and the house is looking better than you found it. While sitters are not house cleaners, consider serving families by doing one extra thing (empty or load the dishwasher, fold laundry, etc).


How do ratings work?

Both families and sitters may submit a rating after each job.  Families are prompted to rate sitters based upon their overall experience, on-time arrival, ability to follow directions, sitter-professional dress, communication skills, and engagement. Each sitter’s overall rating is an average of family ratings from past jobs. Sitters must maintain a 4.5 star rating to view and apply for family jobs, and a 4.0 minimum rating to view and apply for church jobs.


Do sitters rate families?

Yes. Providing professional feedback can set you apart from other sitters. Leaving a detailed review is a great way to share with a family what activities you did during a job, to address any issues experienced with the children (health, disciplinary), or share if the job did not go as planned (family returned home late). Feedback is also a great way to provide helpful hints to other future sitters. You will appreciate the same benefit when you are selected for a job with a new family.


What is SitterTree Support?

SitterTree Support provides assistance to users as it relates to scheduling, paying, and reviewing job. SitterTree does not provide direction as to how sitters perform their jobs, including resolving related to activities while on the job.  Find contact information for the SitterTree Support under the Support tab on the app.