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Jobs & Ratings

Jobs & Ratings

Who decides which sitter gets a job?

Families select their own sitter for each job. When it comes to churches, SitterTree Support does the selecting.


How many jobs am I guaranteed?

SitterTree does not guarantee or require sitters any number of jobs.  Sitters may apply to as many jobs as you would like as often as you would like.  A sitter's profile, experience, and rating may determine how often the sitter is selected for jobs.


How do I confirm a job?

Once selected, SitterTree will notify you to confirm with the family within 12 hours. Use the family’s confirmation preference (text/phone) to confirm the date, time, and location of the job. (Not after 10 PM). Jobs not confirmed within 24 hours may be reassigned to another sitter. Cancellation fees will apply.


What is the deal with Favorite sitters?

Favorite sitters are contacted first for any future job by the family. Favorite sitters have one hour to respond before other sitters, except in the case of last-minute jobs.


I am a Favorite sitter, so why didn’t I get the job?

Each family may have multiple Favorite sitters. If you receive a notification for a job but do not see the job listed in the app, the family likely selected another Favorite sitter.


What if a family tries to schedule directly with me?

Private scheduling is a no-no. All jobs must be booked through the SitterTree app. You may confirm your availability, but ask the family to book the job through the SitterTree app. This also applies to weekly jobs (if a family is requesting an additional day). Any family or sitter who privately schedules may be charged a non-circumvention fee of up to $300.


What if a family wants to meet me before a job?

SitterTree wants to honor your time while offering families the reassurance they need when booking a sitter.  If a family wants to meet you in person they should book through SitterTree and will need to pay the 3-hour minimum. Or, they may schedule a phone call or Zoom with you at no cost.


Am I expected to clean the whole house?

A clean house is the #1 love language of many moms! While you're not expected to clean the whole house, should clean up after any activity (meals or playtime) from the job. Before you leave, be sure toys are put away, dishes done, and the house is looking better than you found it. While sitters are not house cleaners, we do ask you to serve families by doing one extra thing (empty or load the dishwasher, fold laundry, etc).


How do sitter ratings work?

Both families and sitters may submit a rating after each job.  Families are prompted to rate sitters based upon their overall experience, on-time arrival, ability to follow directions, sitter-professional dress, communication skills, and engagement. Each sitter’s overall rating is an average of family ratings from past jobs. SitterTree does not refer any sitter whose average rating drops to below 4.5 stars.


Do sitters rate families?

Yes. Providing professional feedback can set you apart from other sitters. Leaving a detailed review is a great way to share with a family what activities you did during a job, to address any issues experienced with the children (health, disciplinary), or share if the job did not go as planned (family returned home late). Feedback is also a great way to provide helpful hints to other future sitters. You will appreciate the same benefit when you are selected for a job with a new family.


What is SitterTree Support?

SitterTree Support is a dedicated team of SitterTree coordinators who provide support to you during every job.  Find contact information for the SitterTree Support under the Support tab on the app.