Payment & Fees
How much will I earn?
Sitters will earn a minimum hourly rate of $14 per hour for family jobs and $15 per hour for church or group jobs. In addition, SitterTree requires a 3-hour minimum payment for every job.
What does it cost me to be a part of SitterTree?
There is no upfront cost to join SitterTree. All sitters will pay a fee for a background check out of the wages from their first job. In addition, a 10% referral fee will be charged for all completed jobs.
Will I be charged for canceling a job?
Yes, you will be charged the following rates for cancellations:
- $10 – Cancellation made anytime after assignment
- $20 – Cancellation made within 12 hours of job start
- $25 – Cancellations made within 3 hours of job start
- $35 – Cancellations made within 1 hour of job start
- $45 – Cancellation made after a job has started
How do I submit hours for my job?
After completing a job, sitters may log in to submit start and end times. Sitters should submit actual start and end times for each job to ensure accurate compensation. Families are required to pay sitters the full amount of time booked, even if the job ends early. In addition, sitters will be compensated for additional time worked if a family requests to extend the hours of a job.
How do I receive payment for my jobs?
After a sitter submits hours, families have 24 hours to confirm payment and add a tip or to dispute payment. Once a family confirms payment, SitterTree will charge the family and deposit payments to your sitter account, less a 10% referral fee for each job completed. If a family disputes hour submitted payment will be delayed. Churches have 48 hours to confirm or dispute payment.
What if a family tries to schedule directly with me?
Private scheduling is a no-no. You may confirm your availability, but ask the family to book the job through SitterTree. This also applies to weekly family assignments (if a family is requesting an additional day). Any family or sitter who privately schedules may be charged a referral fee of up to $300.
How fast is “instant”?
Nearly 6,000 banks in the US support Instant Payouts and in practice, ~99% of payouts are available within minutes. Due to differences across banks, the other 1% are usually available within a few hours or the next 1-2 business days.
Are there any fees to request an Instant Payout?
Yes, you will be charged 3% per Instant Payout. In addition, you must transfer at least $.50.
Are Instant Payouts available outside of the U.S.?
No, Instant Payouts are currently only available to service providers with debit cards issued by U.S. banks.
Finally, please note that the Connect Platform Agreement includes special terms for Instant Payouts, and your continued use of this new feature means that you accept and agree to this updated version of the Agreement.