When will I get paid for a job?
After you request payment, you can check the status anytime:
- Select Jobs > Past
- Find the job and select the menu to the right > View Job
- Scroll down to the Payment section, which tells you when to expect payment
Payment timing
Families and groups have up to 24 hours after you submit your payment request to review and complete payment.
If a payment is disputed
Families and groups can dispute a payment request if something looks incorrect, such as:
- Start or end times
- Missing or incorrect unpaid break time
- A no-show
If a dispute is submitted, SitterTree Support may take up to an additional 48 hours to review and process it. To help avoid delays, submit accurate details with your payment request.
If payment is delayed
In some cases, payment may take longer than 24 hours. This can happen if there’s an issue charging the payment method.
If it’s been more than 24 hours since you requested payment and it hasn’t been completed, contact SitterTree Support.
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