Payments

Update your payment method in order to change the debit or credit card that you use to pay SitterTree when you have a negative balance or purchase a background check. How to update your payment method in SitterTree This updates the payment method you use to pay SitterTree. To update your payout account where you […]

Your payment method in SitterTree Your payment method is the credit or debit card on file in SitterTree used to pay SitterTree when you have a negative balance or purchase a background check. To update your payment method, follow these steps. Your payout method in Stripe Express Your payout account is the debit card or […]

Service fees At SitterTree, our mission is to connect communities so children are well cared for. We do this by providing a platform for parents and groups to find quality child care, offering responsive customer support, and requiring members to maintain minimum Quality Standards. Service fees allow SitterTree to operate and continually make improvements based […]

Once you’ve been paid for a job, your earnings will appear as a balance in your SitterTree account. Transfer your earnings Go to Payment > Balance. Choose your transfer method: View past transfers You can review transfers and any instant transfer fees in your payment history.

If you meet federal or state reporting thresholds, you will be issued a 1099-K for the tax year. If you do meet either of these requirements, your form will be available in your Stripe Express account by January 31 of the following year. If you’re not set up for e-delivery, a paper copy will be […]

To update the debit card or bank account where you receive payment: Go to Payment > Balance > Manage payout account. You’ll be directed to your Stripe Express account, where your payout details are managed securely. Update your payout method in Stripe Express Go to Settings > Payout details > Edit next to your current […]

A negative balance usually means a cancellation fee was applied-most often from canceling a job or being marked as a no-show. View your balance details What this means for booking You won’t be able to apply to new jobs until your balance is resolved. How to resolve a negative balance You can either: Paying your […]

No. SitterTree does not have an employment relationship with child care providers on the platform. Because child care providers are independent, SitterTree does not verify income, confirm employment, or serve as a reference. For more details, refer to SitterTree’s Terms of Service.

To receive payment, request payment after the job is complete. The sooner you submit your request, the sooner funds will come through. Requesting payment Select Your job > Request payment. Then: Enter accurate times to help avoid delays. Minimum hours If a job is shorter than your minimum hours, payment will reflect your minimum. If […]

After you request payment, you can check the status anytime: Payment timing Families and groups have up to 24 hours after you submit your payment request to review and complete payment. If a payment is disputed Families and groups can dispute a payment request if something looks incorrect, such as: If a dispute is submitted, […]

Yes. Families and groups have the option to add a tip after each job. Tips may be added when completing a payment, or added later. You keep 100% of your tips, tips are not subject to service fees. Where to find tips Go to Payment > Payment history. Select a job payment to see if […]