Why was my sitter account restricted or closed?

Accounts may be restricted or closed for a variety of reasons. Check your email for more details about your specific situation.

Common reasons for account closure include:

• Not passing a background check or ID verification
• Having a previously closed account
• Safety issues, including user reports
• Not maintaining SitterTree’s Quality Standards

Quality Standards

To stay active on SitterTree, sitters must maintain the following standards, based on their interactions in the community:

• A minimum 4.5-star average rating
• No more than 3 last-minute cancellations (within 12 hours) in a 90-day period
• No more than 2 profile blocks from completed jobs within 12 months
• No last-minute cancellations or no-shows on your first job

If your account no longer meets these standards, it may be permanently restricted or closed.

What happens next

If your account is closed:

• You’ll be removed from any upcoming jobs
• You can still access your account to withdraw any remaining earnings and manage your Stripe account

If your account is restricted:

• You’ll only be able to apply to jobs with families and groups that have added you as a Favorite sitter

For questions about account restrictions or closures, contact SitterTree Support.