Booking

How far in advance should I book a sitter?

Sitters apply for most jobs within minutes.  We recommend posting jobs no more than two weeks in advance. Posting too far in advance decreases consistency as sitters tend to make their schedules one week at a time based on school workload.

 

Can I book the same sitter for multiple days each week?

Yes.  Purchase a Sitter Pass and select "Recurring Job" when posting your job.  Set a competitive hourly rate to attract applicants.  Sitters apply to jobs based on hourly rate, location, and availability. Most recurring jobs pay higher hourly rates than single bookings.

 

How likely am I to get the same sitter for each job?

Consistency is important to everyone. Many sitter schedules change each semester due to class schedules, extracurricular activities, and other babysitting jobs. Increase the likelihood of booking a consistent sitter by:

• Review sitters and select Favorite sitters. Favorite sitters are notified first when your family posts a job.
• Be kind. Surveyed sitters reported “kindness” is the thing they value most.
• Post jobs at least two days in advance.

 

Can I interview my sitter before making a selection?

Yes. To interview a sitter, book the sitter for at least one job.  Once you have booked the sitter, use chat to request a phone or virtual interview. If it's not a fit, cancel the job or contact Support for assistance.

 

Are sitters allowed to drive my child/pet?

SitterTree recommends that families and groups do not permit or instruct any sitter to drive your child or pet.

 

What should I expect from a sitter with regards to clean up?

Every family is different. Clearly share your clean up expectations with sitters in your profile and upon arrival.  Additional responsibilities should be negotiated and agreed to with your sitter in advance of the job.

 

Should I provide meals for my sitter?

Use job notes or chat to communicate with your sitter about meal plans in advance. This will ensure your sitter is prepared.

 

How do I ensure my job will be filled?

Sitter applications depend on availability, hourly rate, location - and how far in advance you post the job. Post jobs in advance and/or increase your hourly rate to attract applicants.

 

How long will it take for sitters to apply to my job posting?

Depending on the details of your job, sitters may apply within minutes. Recurring jobs often require more time for sitters to check their schedules. Check the status of your jobs at any time on your Upcoming Jobs page in the app.  Turn notifications on to be kept informed about applicants.

 

Can I book sitters for my wedding guests?

While you cannot book sitters for another user, you can share SitterTree with your guests so they can book sitters for your event.

 

When can I contact SitterTree Support?

SitterTree Support is available during work hours seven days a week to assist with questions regarding the app, posting jobs, booking and paying sitters, cancellations, and Sitter Passes.