Booking

Booking

How far in advance should I request a sitter?

We recommend submitting sitter requests three days in advance, but no more than two weeks. While SitterTree fills 99% of jobs, requesting in advance will increase the likelihood of consistent sitters.

 

Will I be assigned the same sitter for every job?

Consistency is our #1 goal in assigning. However, sitter schedules change due to class/exam schedules, extracurricular activities, other babysitting jobs. To increase consistency in your sitter assignments:

  • Be kind. Our sitters say “kindness” is the thing they value most.
  • Request at least three days in advance.
  • Review your sitters and select Favorite sitters. Favorite sitters receive special notifications when your family submits a request.

 

Am I required to provide meals for my sitter?

We have no policy here other than to communicate with your sitter in advance, if she will be at your home over a mealtime. You may use the job notes, or confirm with her prior to the job.

 

Can SitterTree provide me with a consistent weekly sitter?

SitterTree specializes in occasional babysitting for date nights, doctor’s appointments, work meetings, mom’s mornings out, etc. Families may request a weekly sitter for 1-2 days per week. Weekly requests are filled based on sitter schedules. We recommend submitting weekly requests two weeks in advance of the start date. The job will remain posted for one week. If no sitters apply, we will make suggested changes to increase your chances of finding a sitter, or you will be refunded for any unused portion of your membership.

 

May I meet my sitter in advance?

Yes. We encourage any family requesting a weekly sitter to do so. However, the three-hour minimum charge applies to all advance sitter meetings. We recognize it is essential for each family to be comfortable with their sitter; however, we also want to respect our sitters’ time.

 

Does SitterTree guarantee that all of my sitter requests will be filled?

While SitterTree fills 99% of jobs, we do not guarantee requests will be filled. We do guarantee we will try our best! For weekly jobs, if we are unable to fill your request, you will have the option to be refunded for any unused portion of your membership, less a 10% fee.

 

How long should I wait to hear if my request has been filled?

Most sitter requests are assigned within 12 hours. Upon assignment, you will receive an email with the name of your sitter and a profile link. Members may also log in and view the status of all upcoming jobs on their personal dashboard.

 

Can SitterTree provide sitters for my wedding guests?

Yes. Simply share SitterTree.com with your guests and ask them to list your wedding as their referral.  (i.e. Smith Wedding).  Our coordinators will work directly with each family to meet their childcare needs.

 

Does SitterTree provide sitters on holidays?

Yes. We recommend submitting holiday Sitter Requests one week in advance. Keep in mind, sitters often prefer longer hours on holidays.

 

Who is the Assigning Coordinator?

The Assigning Coordinator is a rotating position managed by SitterTree full-time coordinators. Contact the Assigning Coordinator for any upcoming job-related questions or concerns. Find contact information for the Assigning Coordinator, as well as your personal Coordinator under the Contact tab on your dashboard.