Payment

How are providers paid?

At the end of each job, SitterTree will charge your card on file to pay your provider(s).  Within 24 hours after a job has ended, your provider will send you a summary of the hours worked.  You then have 24 hours to approve or dispute the provider's hours.  If no action is taken after 24 hours, SitterTree will automatically close the job and your card will be charged according to the provider's summary.  If you dispute the provider's hours, your card will be charged for the originally booked time and any additional hours will be reviewed before a charge is made.

 

How much are providers paid?

When posting your job, you will set an hourly rate. Providers will decide whether or not to apply to your job largely based on the rate you set.  We recommend setting higher hourly rates for holiday jobs and jobs posted with short-notice.

 

Are we expected to tip?

There is no set expectation, but who doesn’t like a tip, especially after going above and beyond? Providers receive tips from the majority of jobs on the SitterTree app. Some round up, others use a percentage, while some don't tip at all.  It's up to you!

 

Do we need to collect W-9 Forms from providers?

No.  SitterTree manages all payment and tax reporting for all providers.