How much does it cost to book a sitter?
SitterTree charges a $20 Booking Fee for every job posted. Booking fees are non-refundable. Bookings canceled at least three hours in advance will be returned to your account as a Booking Credit for future jobs.
What is a Sitter Pass?
Sitter Passes allow families to book more sitters for less. Sitter Pass holders receive discounts on Booking Fees and Additional Service Fees.
What do Booking Fees cover?
Booking Fees cover SitterTree's costs to recruit, interview, and onboard sitters, as well as to provide support during every job. Booking Fees are non-refundable. Bookings canceled at least three hours in advance will be returned to your account as a Booking Credit for future jobs.
What are Processing Fees?
Processing fees are fees associated with payment processing and paying sitter wages and tips.
What are Sitter Bucks?
Sitter Bucks are reward dollars that can be applied to your next sitter payment. Earn $30 Sitter Bucks when you refer a friend and they book their first sitter. View your Rewards to see your Sitter Bucks balance.
How are sitters paid?
SitterTree manages all sitter payments and tax reporting. At the end of each job, your sitter will send you a summary of the hours worked. Each sitter has up to 24 hours to do this. Once you receive the summary, you have 24 hours to confirm or dispute the sitter's hours. After 24 hours, the job will automatically close and your card on file will be charged according to the sitter's summary. If you dispute the sitter's hours, your card will be charged for the originally booked time and any additional hours will be reviewed before a charge is made.
Can I pay my sitter with cash or another app?
Nope. Per SitterTree's Family Terms, SitterTree requires all sitter payments and tips to be made through the SitterTree app. Direct payment to a sitter in any other form can result in a $300 circumvention fee.
Am I expected to tip?
SitterTree does not have a set policy on tipping, but who doesn’t like a tip? The majority of our families indicated they tip some amount. Some round up, others use a percentage, while some don't tip at all. It's up to you!
What is the three-hour minimum?
SitterTree requires a minimum of three hours to be booked for any job. The minimum booking accommodates sitters for their drive time and allows us to keep filling jobs!
What if I come home early?
If a family ends a job before the scheduled time, per our terms, you will be charged for the full amount of time originally booked. Our sitters have set this time aside for your family we want to be sure they have compensated accordingly.
What if I want to stay out later?
Most sitters have flexible schedules and are happy to stay longer. Please ask your sitter before extending your time, in case the sitter has other commitments. You will be responsible to pay the sitter for the additional hours at the same hourly rate.
Does SitterTree offer refunds?
Per our Terms, SitterTree subscriptions are non-refundable unless your account meets the following requirements:
- You have not made any bookings since the latest renewal
- Your latest account charge was made within the past 30 days
Note: A 5% processing fee is deducted from all refunds.