Payments
How much does it cost to book a sitter?
Post your job for free. Then, pay a service fee when you book your sitter. Service fees are non-refundable. If you choose to cancel a job before the start time, the Service Fee will credited to your account.
What is a Sitter Pass?
Sitter Pass is SitterTree's Premium Membership. With Sitter Pass, families may post unlimited jobs. All Booking fees are waived. The majority of families choose Sitter Pass to save when booking sitters.
What are Service Fees?
Service Fees cover costs to operate the SitterTree platform and to provide the exceptional customer support you deserve. Service Fees are non-refundable.
What are Processing Fees?
Processing fees are fees associated with payment processing and paying sitter wages and tips.
What are Sitter Bucks?
Sitter Bucks are reward dollars that are applied to your next sitter payment. Earn Sitter Bucks when you refer a friend and they book their first sitter. View your Rewards to see your Sitter Bucks balance.
How do I pay my sitter?
At the end of each job, your sitter will send you a summary of the hours worked. Each sitter has up to 24 hours to do this. Once you receive the summary, you have 24 hours to confirm or dispute the sitter's hours. After 24 hours, the job will automatically close and your card on file will be charged according to the sitter's summary. If you dispute the sitter's hours, your card will not be charged until you have a chance to resolve the dispute.
Can I pay my sitter with cash or another app?
Per SitterTree's Terms of Service, all payments and tips should be made through the app. A Finders Fee will be charged should you wish to pay any sitter outside of the app.
How do I tip my sitter?
Who doesn’t like a tip? The majority of our families indicated they tip some amount. Some round up, others use a percentage, while some don't tip at all. It's up to you!
What if I come home early?
Once a job starts, you authorize SitterTree to charge your card on file for the full amount of time scheduled, plus an additional hours you agree to with your sitter. Sitters have set this time aside for your family and will be paid accordingly.
What if I stay out later?
Most sitters have flexible schedules and are happy to stay longer. Please ask your sitter before extending your time, in case your sitter has other commitments. You will be responsible to pay the sitter for the additional hours at the same hourly rate.
How do I request a refund for my Sitter Pass?
Sitter Passes are non-refundable except in the following cases:
- You have not posted any jobs since your latest renewal
- Your latest Sitter Pass charge was completed in the past 30 days
Note: A 5% processing fee is deducted from all Sitter Pass refunds.