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Payment

How much does it cost to book a sitter?

There is a $20 Booking Fee for every job posted. Booking fees are non-refundable.  If you choose to cancel a job before the start time, your fee will credited to your account for future job postings.

 

What is a Sitter Pass?

Sitter Pass is SitterTree's Premium Membership. With Sitter Pass, families may post unlimited jobs. All Booking fees are waived. The majority of families choose Sitter Pass to save when booking sitters.

 

What do Booking Fees cover?

Booking Fees cover costs to onboard and verify sitters, as well as customer support. Booking Fees are non-refundable. Bookings canceled at least three hours in advance will be returned to your account as a Booking Credit for future jobs.

 

What are Processing Fees?

Processing fees are fees associated with payment processing and paying sitter wages and tips.

 

What are Sitter Bucks?

Sitter Bucks are reward dollars that are applied to your next sitter payment.  Earn Sitter Bucks when you refer a friend and they book their first sitter. View your Rewards to see your Sitter Bucks balance.

 

How are sitters paid?

At the end of each job, your sitter will send you a summary of the hours worked.  Each sitter has up to 24 hours to do this.  Once you receive the summary, you have 24 hours to confirm or dispute the sitter's hours.  After 24 hours, the job will automatically close and your card on file will be charged according to the sitter's summary.  If you dispute the sitter's hours, your card will not be charged until you have a chance to resolve the dispute.

 

Can I pay my sitter with cash or another app?

Per SitterTree's Terms of Service, all payments and tips should be made through the app. A Finders Fee will be charged should you wish to directly pay any sitter.

 

Am I expected to tip?

Who doesn’t like a tip? The majority of our families indicated they tip some amount.  Some round up, others use a percentage, while some don't tip at all.  It's up to you!

 

What if I come home early?

Once a job starts, you authorize SitterTree to charge your card on file for the full amount of time scheduled, plus an additional hours you agree to with your sitter. Sitters have set this time aside for your family and will be paid accordingly.

 

What if I want to stay out later?

Most sitters have flexible schedules and are happy to stay longer. Please ask your sitter before extending your time, in case your sitter has other commitments. You will be responsible to pay the sitter for the additional hours at the same hourly rate.

 

Does SitterTree offer refunds?

Sitter Passes are non-refundable unless your account meets the following requirements:

  • You have not made any bookings since the latest renewal
  • Your latest account charge was made within the past 30 days

Note: A 5% processing fee is deducted from all refunds.