What are Sitter Requests?
Sitter Requests are our placement fees. When joining SitterTree, your family purchases Sitter Requests based on your unique sitting needs. Each Sitter Request may be used to book a sitter for up to 12 consecutive hours. Earn one bonus Sitter Request when any family you refer is assigned their first sitter.
How are sitters paid?
Families pay SitterTree, and we take care of the rest! At the end of each job, your sitter will close the job and send you a summary of the hours worked. She has up to 24 hours to do this. Once you receive the summary, you have 24 hours to approve or dispute the sitter's hours. After 24 hours, the job will be automatically closed and your card on file will be charged according to the sitter's summary. If you dispute the sitter's hours, your card will be charged for the booked time and any additional hours will be reviewed before a charge is made.
Am I expected to tip?
SitterTree does not have a set policy on tipping, but who doesn’t like a tip? The majority of our families indicated they tip some amount. Some round up, others use a percentage, while some don't tip at all. It's up to you!
What if we want to stay out later? Come home earlier?
Our sitters are generally happy to stay longer at your home. Please communicate with the sitter before extending your time, in case she has other plans. If extending, you will be responsible to pay the sitter for the additional hours. If you happen to come home earlier than the time requested, you will be charged for the full amount of time originally requested. Our sitters have set this time aside for your family we want to be sure they are compensated accordingly.