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Cancellations

Cancellations

What if my sitter cancels?

We all know cancellations happen. In the case of a sitter cancellation, SitterTree will make every effort to find an alternate sitter. In the case of last-minute cancellations due to emergency or illness, we will work with our community of sitters to help your family to make the next-best arrangement.

 

What should I do if I need to cancel or book a sitter on short notice?

Access your dashboard to make changes or cancel an upcoming job. Making changes or cancellations to a job on your dashboard will immediately notify your sitter and ensure you are charged correctly.

 

Will I be charged for cancelling a job?

Bookings will not be refunded for cancellations made within 12 hours of the scheduled start time. In addition, cancellations made within three hours will incur a late termination fee, which will be charged to the card on file and paid to the sitter.

  • $25 - Cancellations made within 3 hours of job start
  • $35 - Cancellations made within 1 hour of job start
  • $45 - Cancellation made after a job has started