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What are Bookings?

Bookings are what you pay SitterTree to cover the cost of vetting child care providers, operating our app, and providing customer service. Each job of 24 hours or less will reduce your account balance by one Booking. Bookings never expire.


How many providers should we book?

Each group is responsible to take into account adult to child safety ratios specified by law in your state. When planning for how many providers your group requires, keep in mind attendance rates may fluctuate.  We recommend using the two hands; two children principle when considering how many providers to book.


How far in advance should we book providers?

We recommend posting jobs one week in advance. If you consistently book providers on the SitterTree app, consider posting one month at a time. This will increase the likelihood of booking consistent providers.


How long should I wait to select a provider?

Providers may begin applying as soon as your job is posted. Group that previously selected Favorite providers may see more applicants sooner. Your group will be notified as providers begin to apply.  We recommend booking providers soon after they apply as they often apply to multiple jobs at once. Or, turn on Auto-book to select providers without lifting a finger.


Should we offer food and drinks to providers?

Your group may decide whether or not to offer food, water, and/or snacks to providers.  Providers appreciate having something to eat or drink when a job is booked over mealtime. If providers are asked to bring their own food or drink, your group should consider the risks this may bring, including food allergens (peanuts).


What is SitterTree Support?

SitterTree Support is our customer care team. Groups may contact SitterTree Support seven days a week for assistance with posting jobs, booking and paying providers, or reviewing jobs.