Cancellations happen. But, they shouldn’t happen often. Cancellations affect how families view our reliability. Cancellations are reserved for cases of illness or emergency.


What if I need to cancel a job?

Cancellations should always be made from your dashboard, as soon as you know you need to cancel. In the case of a last-minute cancellation, cancel on your dashboard, then contact the Assigning Coordinator.


Will I be charged for cancelling a job?

Yes, you will be charged the following rates for cancellations:

  • $10 - Cancellation made anytime after assignment
  • $25 - Cancellations made within 3 hours of job start
  • $35 - Cancellations made within 1 hour of job start
  • $45 - Cancellation made after a job has started