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Cancellations

Cancellations

Cancellations affect how others view the reliability of the SitterTree app.  Repeated cancellations will result in account closure.

 

What if I need to cancel a job?

Jobs may be canceled on the Upcoming Jobs page in the SitterTree app. Sitters are encouraged to consider the inconvenience to the family or group and give as much notice as possible so other arrangements may be made.

 

Will I be charged for canceling a job?

Yes, once a sitter is booked for a job, cancellation fees apply.

  • $10 – Cancellation made anytime after assignment
  • $20 – Cancellation made within 12 hours of job start
  • $25 – Cancellations made within 3 hours of job start
  • $35 –Cancellations made within 1 hour of job start
  • $45 – Cancellation made after a job has started

 

What is considered a last-minute cancellation?

A last-minute cancellation is any cancellation made within 12 hours of a job start time.

 

What if I am ill/have an emergency and need to cancel last-minute?

Visit upcoming jobs in the app to cancel any job. Sitters who are feeling ill are encouraged to cancel as soon as possible, rather than waiting in hopes of feeling better. This gives the family or group time to book another sitter.

  • If an illness or emergency affects multiple bookings within 48-72 hours, the sitter will only be charged for one cancellation. For example, Susie canceled her Tuesday job due to illness. After a doctor's appointment, she was diagnosed with the flu. As a result, Susie had to cancel her Thursday and Friday jobs. All three cancellations will be counted as one cancellation.
  • If a sitter cancels last-minute (within 12 hours) due to illness or emergency, SitterTree may cancel other upcoming bookings within 72 hours.

 

What happens if my account is deactivated due to repeated cancellations?

If a sitter's account is deactivated due to repeat cancellations, SitterTree Support will cancel all future job bookings with the sitter. The sitter may access the account to withdraw any remaining payments and to download tax forms.

 

Will I be paid if a family cancels on me?

You bet... as long as you are on time.  Sitters receive the following payment less applicable fees if a family cancels within three hours of a job.

  • $25 – Cancellations made within 3 hours of job start
  • $35 –Cancellations made within 1 hour of job start
  • $45 – Cancellation made after a job has started*

*If a sitter arrives late to a job, the sitter will only be paid for the time present and the family or group will not be charged a late-termination fee if the they decide to cancel the job due to tardiness.