What do I do if a child care provider is a no-show?

If your provider has not arrived, you can take the following steps.

Steps to take

1. Allow a short grace period Wait 10-20 minutes past the scheduled start time, as delays can happen.

2. Try to contact the provider Send a message in chat or call using the phone icon in the top right of the chat. Give them a few minutes to respond.

3. Report the no-show If the provider has not arrived or responded, you must report the no-show in SitterTree to ensure you are not charged.

• Go to Jobs > Find the in-progress job
• Open the menu > Report no-show
• Add any details and submit

If the job end time has passed, go to Past and follow the same steps.

4. Book a replacement provider If you still need care, post a new job or invite providers to apply. You can book a provider up to 30 minutes before the job start time. You may need to adjust the start time to allow at least 30 minutes for arrival.

After booking a last-minute job, confirm arrival time via chat.

Payment

If your provider did not show up, you must report the no-show to ensure you are not charged for their wages.

As long as the no-show is reported, you will not be charged for the provider’s wages for that job.

When you report a no-show, your service fee or Booking will be refunded to your SitterTree account or Bookings Balance.

Additional information

No-shows violate SitterTree’s Quality Standards, and may impact a provider’s access to the platform.

Tips to help avoid no-shows

• Book providers with strong reviews
• Book within 0-5 days of receiving applicants
• Avoid last-minute or significant job changes
• Confirm details in chat after booking
• Check in again before the job
• Provide clear arrival and check-in instructions
• Keep notifications on and monitor messages