How do I dispute my child care provider's payment request?

If you believe something is incorrect, you must dispute the payment request within 24 hours after submission.

Disputing a payment request

Go to Jobs > Select the banner at the top.

Or

Go to Past > Find your job > Open the menu > Complete payment.

1. Review the payment request

Check the start time, end time, unpaid break time, and total amount.

2. Start a dispute

If it looks incorrect, select Dispute payment request.

3. Add details

Indicate the correct start and end time and include any additional details, if applicable.

4. Submit the dispute

Select Dispute payment request to confirm.

If your provider was a no-show, select Report no-show instead.

Dispute timing

You must submit your dispute within 24 hours after the provider requests payment. Otherwise, you will be charged according to the child care provider’s payment request.

What happens next

SitterTree’s Support team will review your dispute within 48 hours, along with any available evidence-including but not limited to chat and call history.

You can track the status of your dispute at any time.

Go to Jobs > Select Past > Find your job.

Your card will be charged for the provider’s payment request according to SitterTree’s Terms of Service.