Payments

Service fees At SitterTree, our mission is to connect communities so children are well cared for. We do this by providing a platform for parents and groups to find quality child care, offering responsive customer support, and requiring members to maintain minimum Quality Standards. Service fees allow SitterTree to operate and continually make improvements based […]

How do I tip my child care provider? You can add a tip when completing payment, or any time after the job. Adding a tip during payment Go to Jobs > Select the banner at the top Or Go to Past > Find your job > Open the menu > Complete payment Add a tip […]

If you believe something is incorrect, you must dispute the payment request within 24 hours after submission. Disputing a payment request Go to Jobs > Select the banner at the top Or Go to Past > Find your job > Open the menu > Complete payment 1. Review the payment request Check the start time, […]

You can update your payment method at any time in your account. Updating your payment method Go to Payment > Payment methods 1. Select a payment method Find the payment method you want to update 2. Open options Open the menu next to the payment method and select Update 3. Update details Select Update and […]

You can view your balances and transaction history in your Payment settings. Viewing Bookings Balance To view your bookings balance and transaction history: Go to Payment > Bookings Viewing Sitter Bucks balance To view your Sitter Bucks balance and transaction history: Go to Payment > Sitter Bucks

You can purchase a SitterTree gift card online here. If the recipient already has a SitterTree account, the gift card will be added to their account as Sitter Bucks If the recipient does not have an account, they will receive the gift card via email with instructions to create an account and redeem it. You […]

Depending on the job, groups may pay service fees, provider wages, cancellation fees, and/or processing fees. Service fees There is a service fee for each job. This fee supports the cost of running the platform, including customer support. Service fees are: Services fees are charged to the card on file when you book. Save with […]

Bookings are used to pay SitterTree’s service fee when you book a job. You can save on service fees by purchasing 10 or more Bookings at a discounted rate. Understanding Bookings If a job is canceled, or a provider is a no-show, the Booking is returned to your Bookings Balance for future use. Purchasing Bookings […]

Sitter Bucks are credits toward paying child care providers booked on SitterTree. Sitter Bucks are automatically applied to your next payment to a provider. Understanding Sitter Bucks Sitter Bucks may be added to your account through: When applied to a payment: Sitter Bucks do not auto-reload. You must monitor your balance and purchase additional credits […]

A 3.5% processing fee is added to all credit and debit card purchases, with the exception of cancellation fees. You can avoid processing fees by using ACH bank transfer for purchases. Understanding processing fees Adding a bank account Go to Payment > Payment methods > ACH Direct Debit > Add bank account 1. Connecting your […]

After a job is completed, your provider will submit a payment request through SitterTree. You’ll be notified when it’s ready to review and pay. Paying your child care provider Go to Jobs > Select the banner at the top Or Go to Past > Find your job > Open the menu > Complete payment 1. […]