What do I do if a sitter is a no-show?

If your sitter has not arrived, you can take the following steps.

Steps to take

1. Allow a short grace period

Wait 10-20 minutes past the scheduled start time, as delays can happen.

1. Try to contact the sitter

Send a message or call through the app to check in.

1. Report the no-show

If the sitter has not arrived or responded, report the no-show in SitterTree.

Reporting a no-show

If the sitter has not responded and has not arrived after a short grace period, report the no-show in SitterTree to ensure you are not charged for the job.

1. Go to Jobs > Find the in-progress job
2. Open the menu > Report no-show
3. Add details and submit

If the job has already ended, locate it under Past and follow the same steps.

Booking a new sitter

If you still need care, you can post a new job. You may need to adjust the start time to allow for arrival. You can book a sitter up to 30 minutes before a job’s start time and you must provide the sitter at least 30 minutes to get to the job. After booking, use chat to confirm timing.

Payment

If a no-show is reported, you will not be charged the sitter’s wages for that job. You must report the no-show to ensure your account is not charged.

Quality standards

Repeat sitter no-shows violate SitterTree’s Quality Standards, and can limit or permanently restrict a sitter’s access to the platform.