How do I dispute my sitters' payment request?

If you believe something is incorrect about your sitter’s payment request, you must dispute it within 24 hours after the sitter requested payment.

Disputing a payment request

Go to Past jobs > Select your job > Complete payment

1. Review the payment request Check the start and end time and total amount

2. Submit a dispute If it looks incorrect, select Dispute payment request

3. Enter details Indicate the correct start and end time and include any additional details related to the dispute, if applicable.

4. Submit Select Dispute payment request to confirm.

If your sitter was a no-show, select Report no-show instead. For more information on reporting no-shows, click here.

After you submit your dispute

SitterTree’s Support team will review your dispute and any available evidence, including but not limited to chat and call history, in order to resolve the dispute within 48 hours.

Your card will then be charged for the sitter’s payment request according to SitterTree’s Terms of Service.

You can track the status of the dispute at any time by locating the job in your past jobs.