Payments

Service fees At SitterTree, our mission is to connect communities so children are well cared for. We do this by providing a platform for parents and groups to find quality child care, offering responsive customer support, and requiring members to maintain minimum Quality Standards. Service fees allow SitterTree to operate and continually make improvements based […]

You can update your payment method anytime in your account settings. Updating your payment method Only credit cards are accepted forms of payment-no debit or prepaid cards.

Receipts for Sitter Pass purchases and sitter payments are sent to the email associated with your SitterTree account. How to view and resend a receipt for a sitter payment How to view Sitter Pass purchases Go to Payment > Select Payment history

Sitter Bucks are credits you can use toward paying sitters on SitterTree. If you have Sitter Bucks in your account, they will automatically be applied to your next sitter payment. How to view your Sitter Bucks balance How to earn Sitter Bucks Sitter Bucks may be added to your account through:

Sitter Pass is SitterTree’s membership for parents, designed to help you quickly connect with and book the right sitter. You’ll need a Sitter Pass membership to: Pricing varies based on your plan and metro area. View current options on the Sitter Pass pricing page.

Sitter Pass renews automatically until you cancel. You can manage your plan anytime in your account. Canceling your Sitter Pass Go to Sitter Pass > Cancel Sitter Pass > Confirm cancellation Once canceled, your Sitter Pass will not renew. You’ll still have access to premium features until your current plan expires. What happens after cancellation […]

You can purchase a SitterTree gift card by visiting the gift cards page. After purchasing, you’ll receive an email confirmation that your order is being processed. How gift cards are delivered You’ll also receive a copy of the email once the gift card has been delivered.

After a job is complete, your sitter will submit a payment request through SitterTree. You’ll be notified when it’s ready to review and pay. Paying your babysitter Then: Check the start and end time, total hours, and amount. Select Go to payment You can add a tip or apply Sitter Bucks if available Submit payment. […]

You can add a tip when completing payment or after the job is finished. Adding a tip during payment You can add a tip when reviewing your sitters’ payment request and completing payment. Just add your tip before submitting. Adding a tip after payment Tips will be charged to the card on file.

If you believe something is incorrect about your sitter’s payment request, you must dispute it within 24 hours after the sitter requested payment. Disputing a payment request Go to Past jobs > Select your job > Complete payment 1. Review the payment request Check the start and end time and total amount 2. Submit a […]