Account settings

You can update your account details to keep your group’s information accurate for providers. Most components of your account can be updated at any time directly from your account. Accessing your account Select your group name or profile photo. Account details you can edit You can update the following information at any time: Updating the […]

You can update your account email, manage team members, and assign a primary contact in your account settings. Accessing your account Go to your group name or profile photo. Updating your account email This is the email all users on your account use to sign in and receive important updates from SitterTree. If updated, all […]

To post jobs and search in a new location, update your group’s address. Updating your group’s address Go to your group name or profile photo > Select Address. 1. Update address details Enter your new address, city, state, and zip code. 2. Save changes Select Save. Location changes Once your address is updated:

In certain cases, separate accounts are required. Account requirements Each SitterTree account supports: Using multiple campuses If your group has multiple campuses, each campus will need its own account. This is because each account can only have one address on file. Managing separate programs If your group has multiple programs and needs to keep billing […]

You can manage how your group receives notifications in your account settings. Updating notification preferences Go to Settings > Notifications. 1. Choose notification channels Select how you’d like to receive updates-push notification, text message, and/or email. 2. Toggle notifications on/off Turn notifications on or off based on your preferences. Note: Notification settings apply to all […]

You can reset your password from the sign in page. Resetting your password Go to Sign in > Forgot password. 1. Enter your email Enter the email associated with your SitterTree account. 2. Check for the reset email Look for the password reset email. 3. Create a new password Follow the prompts in the reset […]

You can delete your account in your account settings. This action is permanent. You may need to create a new account if you return in the future. Deleting your account Go to Settings > Manage account > Delete account. 1. Cancel upcoming jobs If you have any upcoming booked jobs, you must cancel them in […]

Accounts may be closed for a number of reasons. Check your email for a notification from SitterTree with more details about your specific situation. Common reasons for account closure include: If your account is permanently closed, any upcoming jobs will be canceled. If you have questions about your account closure, contact SitterTree Support.