How do I pay my child care provider?

After a job is completed, your provider will submit a payment request through SitterTree. You’ll be notified when it’s ready to review and pay.

Paying your child care provider

Go to Jobs > Select the banner at the top

Go to Past > Find your job > Open the menu > Complete payment

1. Review the payment request Check the start and end time, any unpaid break time, and the total amount.

2. Proceed to payment Select Go to payment

3. Add a tip or use Sitter Bucks (optional) Add a tip if desired. If you have a Sitter Bucks balance, it will automatically apply to the payment.

4. Complete payment Select Complete payment

Sitter Bucks will apply first, and any remaining balance will be charged to the card on file.

Understanding payment timing

Providers have 24 hours after the job ends to submit a payment request
You have 24 hours after the request is submitted to review and complete payment

If you do not review and pay a payment request within 24 hours, the system will automatically charge the requested payment amount to the card on file.

Issues with payments

Incorrect payment requests

If the payment request is incorrect, you must dispute it within 24 hours after submission.

Missing payment requests

If your provider does not request payment within 24 hours:

Go to Jobs > Past > Find your job
If the job shows Pending, the provider has not yet requested payment.
At the 24-hour mark, the system will automatically submit a payment request using the originally booked start time, end time, and break time.

Auto-charges

If you do not review and pay a payment request within 24 hours, the system will automatically charge the requested payment amount to the card on file.

Paying through SitterTree

All payments, including tips, must be completed through SitterTree. Making payments outside SitterTree may result in double payments. Making payments outside SitterTree also violates SitterTree’s Terms of Service and may also result in permanent account closure for you and/or the provider.

How do I dispute my child care provider’s payment request?