How can I save on processing fees?

A 3.5% processing fee is added to all credit and debit card purchases, with the exception of cancellation fees. You can avoid processing fees by using ACH bank transfer for purchases.

Understanding processing fees

Credit and debit card purchases incur a 3.5% processing fee
ACH bank transfers do not incur processing fees
Cancellation fees do not incur processing fees

Adding a bank account

Go to Payment > Payment methods > ACH Direct Debit > Add bank account

1. Connecting your bank account Follow the prompts to instantly connect using Stripe

2. Verifying manually (optional) Select Manually verify to verify your account in 1-2 business days

3. Authorizing payments Select Accept to authorize bank payments

Purchasing bookings via ACH

Go to Purchase > Bookings

1. Select the amount Choose how many bookings to purchase

2. Select payment method Select your bank account

3. Send a receipt Choose a team member to receive the receipt

4. Complete purchase Select Complete payment

Bookings purchased via ACH are added to your balance immediately and are ready to use. Bookings purchased via ACH do not auto-reload. You must monitor your Bookings Balance and purchase more as needed. Otherwise, your card on file will be charged a service fee per job.

Purchasing Sitter Bucks via ACH

Go to Purchase > Sitter Bucks

1. Select the amount Choose how much to purchase

2. Select payment method Select your bank account

3. Send a receipt Choose a team member to receive the receipt

4. Complete purchase Select Complete payment

Sitter Bucks purchased via ACH take 1-5 business days to process. Once processed, they are added to your account. You can check the status of your purchase in your Sitter Bucks Balance.

Viewing your Sitter Bucks Balance

Here you can view your balance and transaction history.

Go to Payment > Sitter Bucks

Using Sitter Bucks

Sitter Bucks are automatically applied to payments to providers.

If there is a remaining balance after Sitter Bucks are applied, it will be charged to the card on file and will incur processing fees.

Sitter Bucks do not auto-reload. You must monitor your balance and purchase more with enough processing time to cover provider payments. Otherwise, charges will be made to the card on file and will incur processing fees.

How do I pay my child care provider?

What are the fees for groups to use SitterTree?